The role is for Maternity Leave cover for 1 year. You will be part of the ASD Team which involves Logging, managing and progressing Incidents and Requests within Ark You will be Supporting ASD functions i.e. change management / reporting. Responsibilities will involve; Adhere to all established Ark Service Desk policies and procedures, including documentation of Incidents and Requests, logging all relevant information. •Checking Incident/Request information is accurate, complete and ensuring that appropriate priority level has been set, updating Incident/Request with additional information as required. •Dispatch Incidents/Requests to appropriate resolver groups according to procedures. •Follow Incident/Request ownership guidelines for each Incident/Request and assist in the closure, when resolved. •Ensuring appropriate communications are made to all interested parties for Incidents, Request Fulfilment, Problems, Changes, Planned Maintenance and Business Continuity, in line with SLAs.
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